URBAN CLUBS Privacy Policy

Introduction

At URBAN CLUBS, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share personal information when you visit www.urbanclubs.eu, place an order, contact us or otherwise interact with our store.

Who We Are

Business name supplied: Bright Car Spa T/A Urban Clubs
Address: 19 Market Close, Dunlavin, Co. Wicklow, Ireland
Email: support@urbanclubs.com
Phone: +353 85 712 0210
Website: www.urbanclubs.eu

The exact legal identity of the business must be confirmed before publication.

For the purposes of applicable data protection law, the legally identified business responsible for the store generally acts as the data controller for customer information it determines how to use.

Personal Information We Collect

Depending on how you use our store, we may collect the following information:

* Contact information: Your name, email address, telephone number and billing or delivery address.
* Order information: Products purchased, sizes, order details, delivery information, refunds and transaction records.
* Payment information: Payment status and transaction-related details. Payments are processed through the payment providers available at checkout; we may not receive or store your full card details.
* Account information: Login and account details if you create a customer account.
* Customer communications: Information you provide when contacting us with questions, requests or complaints.
* Technical information: Device, browser, IP address and website activity information collected through Shopify and other technologies configured on our store.
* Marketing preferences: Whether you have opted in to receive marketing communications and your preferences.

Please do not send us sensitive personal information unless it is genuinely necessary for your request.

How We Use Your Information

We may use your personal information to:

* Process and fulfil orders.
* Take payments, arrange shipping and provide order updates.
* Handle returns, refunds, exchanges and customer support.
* Manage customer accounts where available.
* Prevent fraud, investigate suspicious activity and protect our website.
* Maintain business, tax and accounting records.
* Improve our products, services and website.
* Send marketing communications where permitted by law and, where required, with your consent.
* Meet our legal and regulatory obligations.

Legal Grounds for Processing

Where GDPR applies, we process personal information on one or more of the following legal grounds:

* Contract: To process orders and provide the products and services you request.
* Legal obligation: To comply with applicable tax, accounting and other legal requirements.
* Legitimate interests: To operate, secure and improve our business, prevent fraud and respond to customer enquiries, where those interests do not override your rights.
* Consent: For activities such as certain marketing communications and non-essential cookies or tracking technologies where consent is required.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing that took place lawfully before consent was withdrawn.

Shopify and Third-Party Service Providers

Our online store is hosted on Shopify. Shopify provides ecommerce services that help us operate our website, manage orders and support customer transactions.

We may share relevant personal information with service providers such as:

* Shopify and services used to operate our store.
* Payment processors used at checkout.
* Delivery and fulfilment providers.
* Website security, analytics or customer-support providers, if enabled.
* Marketing or email providers, if used.
* Professional advisers, auditors or authorities where legally necessary.

We share only information that is reasonably necessary for the relevant purpose, subject to applicable law and our arrangements with the relevant providers.

The actual providers used by our store will depend on our Shopify settings and installed apps.

International Data Transfers

Some of our service providers may process or store personal information outside Ireland or the European Economic Area.

Where personal information is transferred internationally, we will take the steps required by applicable data protection law to protect it, including using an appropriate transfer mechanism where required.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the shopping cart, remember preferences, maintain website security and, where enabled, measure website activity or support advertising.

Strictly necessary technologies may be used where permitted by law. We will seek consent before using non-essential cookies or tracking technologies where required.

You can manage your cookie choices through the cookie settings available on our website, where provided. You may change or withdraw your consent at any time.

Our cookie information and settings should reflect the technologies actually used on the store.

Marketing Communications

If you choose to subscribe to our marketing emails or other promotional communications, we may use your contact information to send updates about products, offers and news from URBAN CLUBS.

We will obtain consent where required by law. You can unsubscribe using the link in a marketing email or contact us at support@urbanclubs.com.

Unsubscribing from marketing does not prevent us from sending essential messages about an order, payment, delivery or customer service request.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, legal obligations, dispute resolution and fraud prevention.

Retention periods depend on the type of information and the reason it is held. Some transaction and accounting records may need to be kept for legally required periods.

When information is no longer needed, we will delete it or otherwise handle it in accordance with applicable law.

Your Data Protection Rights

Depending on the circumstances and applicable law, you may have the right to:

* Request access to your personal information.
* Request correction of inaccurate information.
* Request deletion of information where the legal requirements are met.
* Request restriction of processing.
* Object to certain processing, including processing based on legitimate interests.
* Receive certain information in a portable format.
* Withdraw consent where processing is based on consent.
* Lodge a complaint with the relevant data protection supervisory authority.

To exercise your rights, contact support@urbanclubs.com. We may need to verify your identity before responding.

You also have the right to complain to the Irish Data Protection Commission if you believe your personal information has been handled unlawfully.

Website: https://www.dataprotection.ie/

Children’s Privacy

Our store is intended for people purchasing professional workwear. We do not knowingly seek to collect personal information from children in circumstances where doing so would be unlawful.

If you believe a child has provided personal information to us unlawfully, please contact us so that we can review the situation.

Security

We take reasonable steps appropriate to our business and the nature of the information to protect personal information against unauthorised access, loss, misuse or disclosure.

No website or electronic transmission can be guaranteed to be completely secure.

Changes to This Policy

We may update this Privacy Policy when our business practices, website features, service providers or legal obligations change.

The latest version will be published on www.urbanclubs.eu with the updated date shown at the top.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, contact us:

URBAN CLUBS
Business name supplied: Bright Car Spa T/A Urban Clubs
Address: 19 Market Close, Dunlavin, Co. Wicklow, Ireland
Email: support@urbanclubs.com
Phone: +353 85 712 0210
Website: www.urbanclubs.eu

This policy must be checked against the actual store configuration and applicable data protection requirements before publication.