Terms of service

Welcome to URBAN CLUBS. These Terms & Conditions apply to purchases made through our website, www.urbanclubs.eu. By placing an order, you agree to these terms, subject to your statutory consumer rights.

About URBAN CLUBS

URBAN CLUBS sells medical scrubs, healthcare uniforms and workwear.

Business name: Bright Car Spa T/A Urban Clubs
Address: 19 Market Close, Dunlavin, Co. Wicklow, Ireland
Email: support@urbanclubs.com
Phone: +353 85 712 0210
Website: www.urbanclubs.eu

Important: The exact legal seller name and company registration details must be confirmed before publication.

Products

We aim to provide accurate product descriptions, photographs, colours and size information. Colours may appear slightly different depending on your screen and device.

Please check the size chart and product details before placing your order. All products remain subject to availability.

Our products are designed for professional workwear. Any specific fabric or performance claims will be made only where supported by appropriate product information.

Prices and Payments

All prices shown to customers will include applicable VAT. Any delivery charges or other mandatory costs will be displayed before you complete your order.

Payment must be completed using the payment methods available at checkout. Your order will be processed once payment and order details have been confirmed.

If a product becomes unavailable or we cannot fulfil an order, we will contact you and refund any payment due where applicable.

Orders

Please check your selected products, sizes, quantities and delivery details before submitting your order.

You will receive an order confirmation by email. An acknowledgement of receipt does not necessarily mean that the order has been accepted; the order process on our website will explain when the contract is formed.

If we need to cancel an accepted order, we will notify you and arrange any refund required by law.

Shipping and Delivery

We aim to deliver orders within 2–5 days, subject to the destination, shipping service and confirmation of the applicable delivery timeframe.

We currently intend to serve customers in Ireland, the UK and supported EU destinations. Available destinations, shipping charges and estimated delivery times will be shown at checkout.

Delivery estimates are not guaranteed unless expressly stated. If a delivery delay occurs, we will communicate with you and respect your legal rights.

For deliveries outside Ireland, customs duties or import taxes may apply depending on the destination and shipping arrangements. Any charges for which you are responsible will be explained before purchase where required.

Returns and Cancellation

For most online purchases, customers have a legal right to cancel their order within 14 days of receiving the goods, without giving a reason.

To cancel, email support@urbanclubs.com within the applicable cancellation period and include your order number.

After notifying us, you generally have a further 14 days to return the goods. Unless the law requires otherwise, customers are responsible for the direct cost of returning goods for a change of mind. We will provide any required return-cost information before purchase.

We will issue refunds within the applicable legal timeframe. Where permitted by law, we may wait until the goods are returned or you provide evidence of return, whichever occurs first. Refunds will normally be made using the original payment method.

You may inspect goods as reasonably necessary to assess them. A reduction in value may apply where goods have been handled beyond what is reasonably necessary for inspection, as permitted by law.

Any legal exception to the cancellation right will apply only where its requirements are met. Medical scrubs and uniforms are not automatically excluded from returns simply because they are clothing.

Faulty or Incorrect Products

If an item arrives faulty, damaged, incorrect or not as described, please contact support@urbanclubs.com with your order number and details of the problem.

We will address the issue in accordance with Irish and applicable EU consumer law. Depending on the circumstances, you may be entitled to repair, replacement, a price reduction or a refund.

Nothing in these terms limits your statutory rights.

Website and Intellectual Property

The URBAN CLUBS name, logo, product photographs, website content and other brand materials may be protected by intellectual property laws.

You may use the website for lawful personal shopping. You must not copy or commercially use our content without permission, except where permitted by law.

Privacy

We handle personal information in accordance with applicable data protection laws. Please read our Privacy Policy for information about how we collect, use and protect your personal data.

Liability

Nothing in these terms excludes or limits any liability or consumer rights where doing so would be unlawful.

We are not responsible for losses that are not reasonably foreseeable, subject to applicable law. This section does not affect your rights concerning faulty goods, delivery, cancellation or refunds.

Complaints and Contact

If you have a question or complaint about an order, please contact us:

Email: support@urbanclubs.com
Phone: +353 85 712 0210
Address: 19 Market Close, Dunlavin, Co. Wicklow, Ireland

We will make reasonable efforts to respond and resolve complaints fairly.

Changes to These Terms

We may update these Terms & Conditions when necessary. The terms applicable to your purchase will be those presented when your order is placed, subject to any changes that are legally valid.

Governing Law

These Terms are governed by Irish law, subject to any mandatory consumer protections that apply in your country of residence. Nothing in these terms removes rights that consumers are legally entitled to.

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Thank you for choosing URBAN CLUBS.